This policy relates to Parts 3 -7 Of the NSW Residential Tenancies Act 2010.
POLICY STATEMENT
1. PURPOSE
The purpose of this policy is to promote neighbourhood respect, understanding and reconciliation. To equip and empower tenants and their neighbours to resolve disputes. To provide Southern Cross Housing (SCH) clear organisational practice for managing neighbour disputes.
2. DEFINITIONS
NSW Civil and Administrative Tribunal (NCAT) An independent statutory body that assists with disputes relating to tenancies.
NSW Residential Tenancies Act 2010 Legislation that governs NSW Residential Tenancies.
3. COVERAGE
This policy applies to all SCH tenants, approved household occupants, visitors, and former tenants of SCH. It also applies to neighbours, property owners and stakeholders who have complaints regarding the behaviour of tenants, occupants, and visitors of Southern Cross Managed properties.
4. PRINCIPALS
Under the NSW Residential Tenancies Act 2010 (RTA 2010), all tenants and their neighbours have the right to the peaceful enjoyment of their property but are also responsible not to interfere with the peace, comfort, or privacy of neighbours.
Southern Cross Housing will take all reasonable steps as a Social Housing landlord, to ensure these rights and responsibilities are maintained. SCH will provide opportunities to promote a positive relationship between neighbours and facilitate the ability to resolve disputes or problems when they arise. We will do this through the provision of information, service, support, and dispute management. SCH will also promote “Good Neighbour community engagement programs.
5. RESPONSIBILITIES
Tenancy Housing Officers are responsible for handling Neighbour Disputes. These disputes may be escalated to the Tenancy Team Manager when required.