POLICY STATEMENT
1. PURPOSE
The purpose of this policy is to provide SCH staff with clear instructions and direction regarding the procedures and responsibilities involved in accessing, gathering, and maintaining customer personal data while facilitating Centrepay services.
2. DEFINITIONS
3. COVERAGE
This policy applies to all SCH staff.
4. PRINCIPALS
Southern Cross Housing will:
5. RESPONSIBILITIES
The Deputy CEO is responsible for authorising the Business Application and individual Centrelink Business On-Line User Services (CBOS) .
The General Manager Corporate Services is responsible for maintaining SCH practices and procedures up to date in alignment with the Centrepay Framework and policies.
The Audit & Compliance Officer is responsible for keeping an updated record of online (CBOS) users and performing routine Centrepay audits as per the Internal Audit schedule.
All SCH staff using the CBOS, must comply with the terms of use of CBOS and any other relevant policies relating to the use of CBOS as advised by the Agency.
Documents Related to this Policy
Related Policies
- T9 Establishing a Tenancy
- T8 Rent -Social Housing
- T8 Rent – Affordable Housing
Other Related Documents
- SCH Centrelink Verbal Consent Procedure
- Centrepay Multi Consent Form