This policy relates to the Residential Tenancies Act 2010
NRSCH Performance Outcome 1 – Tenant and Housing Services
To guide SCH property and tenancy staff on the process for conducting property clean-ups.
This policy applies to all managed SCH rental properties.
Tenants are responsible as part of their Tenancy Agreement for maintaining the external grounds of their premises in a clean and tidy condition, including the maintenance of lawns.
SCH recognises that there are times when tenants may experience difficulties in maintaining the external grounds of their premises. This may include circumstances such as:
Physical health limitations, or
In such circumstances, SCH may offer to assist the tenant(s) by providing a clean-up and disposal service for a nominal fee.
Tenants will not be offered a clean-up if they are in rent arrears unless they have committed to a repayment plan.
The Executive Manager, Property Services can approve a free clean-up and disposal service at their discretion.
All staff of Property Services and Tenancy Services are responsible for monitoring the tidiness and cleanliness of SCH properties and identifying the need for a clean-up to occur.
Housing Officers are responsible for requesting a nominal fee clean-up service, based on their knowledge of the tenant’s circumstances and history.
It is the responsibility of the Housing Officer making the request to supply all requested information to the Asset Assistant – Crew.