This policy relates to the NSW Residential Tenancies Act 2010, and the Privacy Act 1988.
The purpose of this policy is to create a standardized method of performing welfare checks.
This policy applies to all households that are party to a Residential Tenancy Agreement with Southern Cross Housing (SCH).
When a Housing Officer is notified that a tenant (or household member) is uncontactable and there are concerns for the person’s welfare, well-being or safety, a welfare check can be arranged. Welfare checks will be conducted in a manner that respects to each tenant’s right to quiet enjoyment of their home and the protection of their personal privacy.
Housing Officers are responsible for identifying the need for a welfare check and conducting welfare checks. Senior Housing Officers are responsible for approving welfare checks.