This policy relates to the NSW Residential Tenancies Act 2010, and the Privacy Act 1988.



I. Purpose

The purpose of this policy is to create a standardized method of performing welfare checks.

I. Definitions
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II. Coverage

This policy applies to all households that are party to a Residential Tenancy Agreement with Southern Cross Housing (SCH).

III. Principles

When a Housing Officer is notified that a tenant (or household member) is uncontactable and there are concerns for the person’s welfare, well-being or safety, a welfare check can be arranged. Welfare checks will be conducted in a manner that respects to each tenant’s right to quiet enjoyment of their home and the protection of their personal privacy.

I. Responsibilities

Housing Officers are responsible for identifying the need for a welfare check and conducting welfare checks. Senior Housing Officers are responsible for approving welfare checks.

Documents Related to this Policy

Related Policies

Other Related Documents

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