This policy relates to the NSW Residential Tenancies Act 2010, and the Privacy Act 1988.
POLICY STATEMENT
I. Purpose
The purpose of this policy is to create a standardized method of performing welfare checks.
I. Definitions
N/a
II. Coverage
This policy applies to all households that are party to a Residential Tenancy Agreement with Southern Cross Housing (SCH).
III. Principles
When a Housing Officer is notified that a tenant (or household member) is uncontactable and there are concerns for the person’s welfare, well-being or safety, a welfare check can be arranged. Welfare checks will be conducted in a manner that respects to each tenant’s right to quiet enjoyment of their home and the protection of their personal privacy.
I. Responsibilities
Housing Officers are responsible for identifying the need for a welfare check and conducting welfare checks. Senior Housing Officers are responsible for approving welfare checks.
