This policy relates to the Residential Tenancies Act 2010
NRSCH Performance Outcome 1 – Tenant and Housing Services


POLICY STATEMENT


1. PURPOSE
The purpose of this policy is to create a standardized method of performing welfare checks.
2. DEFINITIONS

• N/a
3. COVERAGE

This policy applies to all households that are party to a Residential Tenancy Agreement with SCH.

4. PRINCIPALS

When a Housing Officer is notified that a tenant (or household member) is uncontactable and there are concerns for the person’s welfare, well-being or safety, a welfare check can be arranged.

Welfare checks will be conducted in a manner that respects each tenant’s right to quiet enjoyment of their home and the protection of their personal privacy.

5. RESPONSIBILITIES

Housing Officers are responsible for identifying the need for a welfare check and conducting welfare checks.
Tenancy Managers are responsible for approving welfare checks.

Documents Related to this Policy

Related Policies

  • M10 Privacy

Other Related Documents