Maintenance

POLICY STATEMENT

1.PURPOSE

The purpose of this policy is to inform tenants how SCH will provide repairs and maintenance services.

2.DEFINITIONS

NSW Residential Tenancies Act 2010 – Legislation that governs NSW residential tenancies.

Responsive Repairs – Repairs requested by a tenant about a property and communal areas where they live. The repairs are generally minor repairs and are not covered by planned and cyclical maintenance.

3.COVERAGE

This policy applies to all tenants of SCH owned or managed rental properties.

4.PRINCIPALS

SCH will provide tenants with homes that are safe, secure, in good repair, that meet their needs and are of a reasonable standard.

SCH will provide different options to tenants for reporting repairs.

SCH will ensure that responsive maintenance repair services provided will be efficient, timely, effective, and reliable.

SCH will ensure tenants are given opportunities to provide feedback on the repair service provided.

SCH will provide a responsive repair service and cyclical maintenance program to ensure the life of the properties is maximised.

SCH will comply with the legal and regulatory compliance requirements, including relevant State Legislation, NSW Land and Housing Corporation Asset Management Framework, Registrar of Community Housing Evidence Guidelines, and the Housing Associations Code of Practice.

5.RESPONSIBILITIES

All tenants are responsible for keeping their property reasonably clean and tidy and undertaking minor repairs such as:

The replacement of smoke alarm batteries

The replacement of light bulbs

The replacement of lost keys

Tenants must notify maintenance on 1300 757 885 or complete our online maintenance request form at www.scch.org.au for any of the following:

Any damage to the property or required repairs as soon as you notice them.

Before making any alterations such as painting, putting up shelving or having repairs done. Any requests for alterations must be in writing.

The Property Services Team is responsible for ensuring emergency and urgent repairs are completed within 24 hours and non-urgent repairs are carried out within 28 days (subject to the availability of contractors).